Delivery & Returns

**DELIVERY DELAYS DUE TO ALERT LEVEL 4**

Thanks so much for your patience with delivery of your order. Our team is working safely following Alert Level 4 protocol.  

Please know that we are working as fast as we can to get orders dispatched. We understand that many of these orders are gifts and again we appreciate your  patience. 

For impacts on courier delivery please see updates from our delivery partner NZPOST by clicking here.

For urgent order enquires please contact hello@lonestarathome.co.nz

Returns Policy

Condiments 

If something is not right call us on 0800 124 125 and we will put it right, and if you simply don’t like it we’ll swap it for something you might prefer or give you a refund, if it’s the first time you have purchased.

Gear 

If your product isn’t quite what you expected or does not fit, send it back to us unworn and appropriately packaged within 14 days of purchase and we are happy to either refund or exchange for an alternative size where possible.

 

Delivery

We deliver nationwide by tracked courier which typically take 2-3 working days to non-rural addresses. 

  • Flat rate fee of $6
  • Free Delivery on orders over $60